At Cuban Cigars Ireland, we take pride in delivering premium cigars safely and efficiently to our customers across Ireland and around the world. This shipping policy outlines everything you need to know before placing your order — from processing and delivery times to tracking, customs, and more.

Whether you’re a first-time buyer or a seasoned cigar enthusiast, we’re here to ensure a smooth and stress-free delivery experience.

Shipping Destinations

We are pleased to offer delivery to the following locations:

• Ireland – Nationwide coverage, including rural and remote areas
• Northern Ireland
• European Union (EU) countries
• United Kingdom
• United States, Canada, Australia, New Zealand
• United Arab Emirates and Gulf Countries
• Most international destinations

If you’re unsure whether we can deliver to your country, please contact our team before ordering. We’re happy to check for you.

Processing & Dispatch Times

We work quickly to get your order moving:

• Orders are processed within 1–2 business days
• Orders placed on weekends or public holidays will be processed on the next working day
• You will receive a confirmation email once your order is shipped, including tracking details

Estimated Shipping Times

Please note: delivery times are estimated and may vary depending on local postal services, customs clearance, or peak-season delays.

Shipping Rates

Shipping costs are calculated based on your location and the weight of your order.

• Free shipping is available on qualifying orders — check our homepage or promotions page for current offers
• Final shipping cost will be visible at checkout
• We always aim to offer competitive and fair shipping rates

Tracking & Delivery

All parcels are shipped with full tracking.

• Tracking details will be emailed to you upon dispatch
• You can monitor your shipment at any time using the provided link
• In some countries, a signature may be required upon delivery

Important: Please double-check your shipping address before placing your order. We are not responsible for lost shipments due to incorrect address input.

International Orders – We Cover Customs & Duties

Good news: if you’re ordering from outside Ireland, we’ve got you covered.

• For most international destinations, we handle all customs clearance, import duties, and taxes
• This means no surprise fees or delays when your parcel arrives
• Your order will be delivered just like any domestic shipment — smoothly and without extra paperwork on your end

We do our best to ensure hassle-free international shipping, but in rare cases where local restrictions apply, we will notify you right away.

Discreet & Secure Packaging

We understand the importance of privacy and product integrity.

• All orders are packaged discreetly and securely
• Our packaging is designed to protect freshness and prevent damage during transit
• There is no branding or cigar-related labeling on the outside of the parcel

Shipping Restrictions

Due to local regulations, we are unable to ship cigars to some countries or regions that prohibit tobacco imports.

If we discover that your shipping destination is restricted after you place your order, we will:

• Notify you immediately
• Offer an alternative (if possible) or
• Issue a full refund

Delays, Damaged, or Lost Orders

We work with trusted shipping providers, but delays can occasionally happen. Here’s how we handle issues:

• If your parcel is delayed, we kindly ask that you wait a few extra days beyond the estimated delivery time
• If your order is lost, arrives damaged, or goes missing, please contact us within 7 days of the estimated delivery date
• We will investigate and either reship your order or issue a refund depending on the situation

Your satisfaction is our priority, and we will always aim for a fair and prompt resolution.

Need Help?

Have a question about shipping, customs, or anything else?

Our friendly support team is here to help. Reach out any time via our Contact Us Page or email us at contact@cubancigarsireland.com.